Return and Exchange Policy
At DARA.af, we strive to ensure that our customers are satisfied with their purchases. If you experience any issues with your order, you may request a return or exchange according to the following policy.
Eligible Reasons for Returns
You may request a return or exchange if:
- • The product is damaged during delivery
- • The product is defective
- • You received the wrong product
- • The product is significantly different from the description
Return Request Period
All return requests must be submitted within 48 hours (2 days) of receiving the product.
Conditions for Accepting Returns
To qualify for a return:
- • The product must be unused
- • The product must be returned in its original packaging
- • All accessories, manuals, and components must be included
- • Proof of purchase or order confirmation must be provided
Non-Returnable Items
Some products may not be eligible for return, including:
- • Personal care products
- • Used or damaged products due to misuse
- • Products without original packaging
- • Items damaged after delivery by the customer
Return Process
- • 1. Contact our support team and explain the issue.
- • 2. Provide your order number and product details.
- • 3. Our team will review the request.
- • 4. If approved, we will arrange pickup or replacement.
Refund Method
Since the platform currently operates with Cash on Delivery, refunds may be processed by:
- • Cash refund upon product pickup
- • Replacement product delivery